> For the complete documentation index, see [llms.txt](https://docs.feeturn.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.feeturn.com/support/how-to-submit-a-ticket.md).

# How to Submit a Ticket

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Feeturn is available for customer inquiries through [**Discord**](https://bit.ly/feeturn) and **Email** (<support@feeturn.com>). We strive to respond within a **maximum of 48 hours**.
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## Step-by-Step Guide to Getting Help

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{% tab title="Discord" %}

1. Please use [**this link**](https://bit.ly/feeturn) to join the **Feeturn server** on Discord!

<figure><img src="/files/Ed5v9Pe16wjFVEjrYnA6" alt=""><figcaption></figcaption></figure>

2. After finding the **Tickets channel,** please click on the **Create ticket** button.

<figure><img src="/files/oq6mDdYQomBfC4VT8ga3" alt=""><figcaption></figcaption></figure>

3. A **private ticket channel** that only the admin and you can see will be created at the very top of the channel list in the upper left corner. Please post **any questions or customer support issues** there. We will check it as quickly as possible and get back to you!

<figure><img src="/files/IlNusSAXycY8osEO1ACW" alt=""><figcaption></figcaption></figure>
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{% tab title="Email" %}
Please send a description of the issue you are experiencing to **<support@feeturn.com>**.

However, for security reasons, we are only able to review **attachments** that have been **uploaded to Google Drive** or a similar service and **shared via a link**.

When sending images, please include them directly in the **body of the email.** Attachments may not be accessible to our administrators.
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