# How to Submit a Ticket

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Feeturn is available for customer inquiries through [**Discord**](https://bit.ly/feeturn) and **Email** (<support@feeturn.com>). We strive to respond within a **maximum of 48 hours**.
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## Step-by-Step Guide to Getting Help

{% tabs %}
{% tab title="Discord" %}

1. Please use [**this link**](https://bit.ly/feeturn) to join the **Feeturn server** on Discord!

<figure><img src="/files/Ed5v9Pe16wjFVEjrYnA6" alt=""><figcaption></figcaption></figure>

2. After finding the **Tickets channel,** please click on the **Create ticket** button.

<figure><img src="/files/oq6mDdYQomBfC4VT8ga3" alt=""><figcaption></figcaption></figure>

3. A **private ticket channel** that only the admin and you can see will be created at the very top of the channel list in the upper left corner. Please post **any questions or customer support issues** there. We will check it as quickly as possible and get back to you!

<figure><img src="/files/IlNusSAXycY8osEO1ACW" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Email" %}
Please send a description of the issue you are experiencing to **<support@feeturn.com>**.

However, for security reasons, we are only able to review **attachments** that have been **uploaded to Google Drive** or a similar service and **shared via a link**.

When sending images, please include them directly in the **body of the email.** Attachments may not be accessible to our administrators.
{% endtab %}
{% endtabs %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.feeturn.com/support/how-to-submit-a-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.