# How to Submit a Ticket

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Feeturn is available for customer inquiries through [**Discord**](https://bit.ly/feeturn) and **Email** (<support@feeturn.com>). We strive to respond within a **maximum of 48 hours**.
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## Step-by-Step Guide to Getting Help

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{% tab title="Discord" %}

1. Please use [**this link**](https://bit.ly/feeturn) to join the **Feeturn server** on Discord!

<figure><img src="https://2719404533-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2KsDgaLsT8RGTjeNcTTS%2Fuploads%2FKGeXG6lGyHPQOF7UnJSS%2FScreenshot%202024-03-14%20at%2012.54.29%E2%80%AFAM.png?alt=media&#x26;token=4c9644da-62f6-4316-8af8-61068f9cce86" alt=""><figcaption></figcaption></figure>

2. After finding the **Tickets channel,** please click on the **Create ticket** button.

<figure><img src="https://2719404533-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2KsDgaLsT8RGTjeNcTTS%2Fuploads%2F9mgkfmqOMwahTEEkDQOq%2FScreenshot%202024-03-14%20at%2012.54.41%E2%80%AFAM.png?alt=media&#x26;token=96ac21b9-23c1-4405-b37f-69ba44c114b4" alt=""><figcaption></figcaption></figure>

3. A **private ticket channel** that only the admin and you can see will be created at the very top of the channel list in the upper left corner. Please post **any questions or customer support issues** there. We will check it as quickly as possible and get back to you!

<figure><img src="https://2719404533-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2KsDgaLsT8RGTjeNcTTS%2Fuploads%2FQScq1sYeg2DzvwcTaBGu%2FScreenshot%202024-03-14%20at%2012.55.43%E2%80%AFAM.png?alt=media&#x26;token=70da7340-46b5-4910-a6b3-f3bc34b36f07" alt=""><figcaption></figcaption></figure>
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{% tab title="Email" %}
Please send a description of the issue you are experiencing to **<support@feeturn.com>**.

However, for security reasons, we are only able to review **attachments** that have been **uploaded to Google Drive** or a similar service and **shared via a link**.

When sending images, please include them directly in the **body of the email.** Attachments may not be accessible to our administrators.
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